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Frequently Asked Questions

What is your shipping policy?   
We ship within one business day. You will be given a tracking number when your order is preparing to ship.  Your item should arrive within 3 to 4
business days after placing your order within the USA. We do ship internationally. We are not responsible for packages after the tracking number states it has been delivered.

What is your return policy?

We accept returns for any reason within 14 days after its delivered. We pay return shipping if the product is defective.  If the product is not defective, then you will be responsible for return shipping. The product must be returned in new, unused condition to be eligible for a refund.

Is my information including my payment method secure? 

Yes, our site is secured as is all your personal and payment information.

May I cancel an order?

Yes, within two hours otherwise we may have shipped the order.

What forms of payment do you accept?

We accept credit cards, PayPal and stripe.

How do I contact you? 
On our contact page, via email (megan@cosmiccrystalvisions.com), or by phone at 904-606-3555

Where are you located?

Saint Augustine, Florida

There are so many types of healing rocks and crystals. Can you recommend any books on the subject?

Yes, The Crystal Bibles 1,2 & 3.

How do I cleanse my healing rocks and crystals?

Under the moonlight in dry weather overnight or for several hours.  Also, if they are not fade resistant ie. amethyst, in the sunlight.

Is your jewelry sterling silver?

Yes, we only sell sterling silver jewelry.

What are the healing powers of crystals?

Please see our ever-growing reference guide.

What kind of incense burners do you sell in your metaphysical items collection?

We sell only backflow incense burners and incense.  They not only smell good, they are beautiful.

Are there any groups I can join with individuals who share my interest in crystals, metaphysical items, and healing jewelry?

Yes, we have a Facebook page.
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